Returns & Refund Policy | RADIANTE JEWEL

We want you to love every piece from Radianté Jewel. Please read our returns and refund policy carefully before placing your order.

1. Return Window

Returns are accepted within 3 days of the date of delivery.

⚠️ Important: Return requests raised after 3 days of delivery will not be accepted under any circumstances.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The product must be unused and unworn
The product must be in its original packaging with all accessories intact
The price tag / brand tag must be attached, undamaged, and unremoved

⚠️ Important: Products with a broken, removed, or tampered price/brand tag will NOT be eligible for return under any circumstances, regardless of the reason.

The following items are not eligible for return:

Items showing signs of use, wear, or damage caused after delivery
Items with missing accessories, packaging, or original pouch
Items with a removed, broken, or tampered brand/price tag
Customised or personalised orders

3. How to Initiate a Return

Follow these steps to request a return:

Step 1: Contact us within 3 days of delivery at info@radiantejewel.com or call +91 88663 73077 (Mon–Sat, 10AM – 7PM)
Step 2: Share your Order ID and a clear photograph of the product, packaging, and intact tag
Step 3: Our team will review your request within 1–2 business days and confirm eligibility
Step 4: If approved, you will receive return shipping instructions

4. Refund Policy

Once the returned item is received and inspected by our team:

Only the item price (product MRP) will be refunded
Convenience fees, handling charges, shipping fees, payment gateway charges, and any other applicable fees are non-refundable
Refunds will be processed to the original payment method within 5–7 business days after the return is approved

                        📌 Note: Refunds are limited to the item price only. No additional charges paid at the time of order will be refunded.
                    

5. Non-Refundable Charges

The following charges are strictly non-refundable under all circumstances:

Delivery / shipping charges
Convenience fees
Payment gateway or transaction fees
Any promotional or service fees

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with:

Your Order ID
A clear photograph of the damaged or incorrect product
A photograph of the original packaging

We will arrange a replacement or full refund (including shipping) for verified cases of damage or incorrect fulfilment.

7. Contact Us

For any return or refund queries, reach us at:

📧 Email:

info@radiantejewel.com

📞 Phone:

+91 88663 73077

🕐 Hours:

Mon–Sat, 10AM – 7PM

📍 Address:

5th Floor, Grand Emporio, Shiv Habitat B-Block,
Motera Stadium Rd, Motera, Ahmedabad,
Gujarat – 380005